Case Study of Labels Now Australia's Warehousing Customer

Case Study: Improving Warehouse Efficiency with Reliable Label Supplies

Customer Overview

Dane Rose, DC Manager, oversees operations at a major automotive aftermarket parts distribution centre located in Eastern Creek, NSW.

The business is a leading provider of aftermarket vehicle parts, accessories and equipment, supplying customers across Australia. With over 50 years in operation, the company relies on efficient logistics and reliable labelling to keep its supply chain running smoothly.

In a high-volume distribution centre (DC) environment, clear and reliable barcode labels and shipping labels are essential to ensure parcels move quickly through carrier networks and reach customers on time.

The Challenge

Before working with Labels Now Australia, the distribution centre faced several issues with their existing label supplier.

Key challenges included:

  • Limited product range

  • Inconsistent label quality

  • Slow turnaround times on orders

  • Frequent out-of-stock issues

Poor-quality labels often resulted in barcodes that smudged or printed poorly, leading to parcels being rejected by transport carriers.

This caused several operational problems, including:

  • Returned or rejected consignments

  • Additional labour to investigate and reprocess orders

  • Delays in customer deliveries

  • Increased operational costs

For a fast-moving warehouse environment, these issues placed unnecessary pressure on operations and customer service.

The Solution

The team discovered Labels Now Australia through a recommendation.

They began purchasing:

  • Stock labels

  • Custom-sized labels

  • Toner supplies

Dane had also used Labels Now products at previous warehouse sites, which helped build confidence in the supplier.

What stood out most was the personalised service and willingness to understand the operational needs of the distribution centre.

Labels Now worked closely with the team to:

  • Identify labels fit for purpose

  • Ensure compatibility with existing printing systems

  • Provide fast turnaround times

  • Maintain reliable stock availability

Implementation

With improved label supplies in place, the distribution centre was able to standardise their shipping and barcode labelling process.

The partnership delivered:

  • Consistent label quality suitable for high-volume logistics

  • Reliable supply of labels and consumables

  • Faster turnaround times for urgent orders

The ongoing relationship also includes proactive support and regular follow-ups to ensure the warehouse team always has what they need.

The Results

Since working with Labels Now Australia, the distribution centre has seen clear operational improvements.

Key results include:

  • Higher-quality labels with clearer barcode printing

  • Reduced parcel rejection rates from carriers

  • Smoother warehouse operations with less reprocessing

  • Lower operational costs caused by label failures

  • Improved reliability of label supply

These improvements help ensure the warehouse can maintain the speed and accuracy required in modern supply chains.

Customer Experience

Dane describes the overall experience as:

“Top tier – unable to fault the team at Labels Now. They have been great from the start with open and transparent communication.”

The business particularly values the customer service, product quality and fast turnaround times.

Customer Testimonial

Dane Rose
DC Manager – Eastern Creek

“Labels Now has been exceptional to deal with across the whole process of ordering to delivery. My go-to supplier for anything printing related for our DC, and the quick turnaround time on orders has helped us out of a tricky situation or two. Anneli offers personable customer service and is always eager to assist in getting the right product for the job.”